Privacy Policy
Your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you engage with kirasolevia's financial recovery services.
Last Updated: January 15, 2025
Who We Are and What We Do
kirasolevia operates as a financial recovery consultancy based in the United Kingdom, specifically helping individuals and businesses navigate challenging financial situations. We're located at 73 Odsal Rd, Wibsey, Bradford BD6 1PN, and we take data protection seriously because we understand that financial recovery often involves sharing sensitive personal information.
When you're dealing with financial difficulties, trust becomes everything. That's why we've designed our data handling practices to be transparent and secure from the ground up. We only collect information that directly helps us provide better recovery strategies for your specific situation.
Information We Collect
The information we gather falls into several categories, each serving a specific purpose in helping us understand your financial situation and provide relevant guidance.
Information Type | Purpose | Retention Period |
---|---|---|
Contact Details (name, email, phone) | Communication and consultation scheduling | 7 years after final contact |
Financial History Overview | Developing appropriate recovery strategies | 7 years as required by UK financial regulations |
Website Usage Data | Improving user experience and content relevance | 2 years maximum |
Communication Records | Maintaining consultation history and progress tracking | 7 years for regulatory compliance |
Technical Information
Like most websites, we collect certain technical information automatically. This includes your IP address, browser type, device information, and how you interact with our site. We use this data to improve site performance and understand which resources are most helpful to visitors seeking financial recovery assistance.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping you achieve financial recovery. We don't collect data just because we can – each category directly supports our ability to provide relevant, personalized guidance.
- Developing customized financial recovery strategies based on your unique circumstances and challenges
- Communicating about your progress, upcoming appointments, and relevant recovery opportunities
- Maintaining accurate records for regulatory compliance and professional standards
- Improving our services based on common patterns we observe across client situations
- Providing relevant educational content and resources tailored to your recovery stage
We never use your financial information for marketing purposes or share details about your specific situation with third parties without your explicit consent.
Your Privacy Rights Under UK Law
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have comprehensive rights regarding your personal data. These rights are particularly important when dealing with financial recovery, as you maintain control over sensitive information throughout the process.
Right to Access
Request a copy of all personal data we hold about you, including consultation notes and communication history.
Right to Rectification
Correct any inaccurate or incomplete information in your file, ensuring our records reflect your current situation accurately.
Right to Erasure
Request deletion of your data, subject to our regulatory obligations to maintain certain financial records for seven years.
Right to Restrict Processing
Limit how we use your information while maintaining your file for ongoing consultation purposes.
Right to Data Portability
Receive your data in a structured format for transfer to another financial advisor or service provider.
Right to Object
Object to processing based on legitimate interests, though this may affect our ability to provide certain services.
How to Exercise Your Rights
To exercise any of these rights, simply contact us at support@kirasolevia.com or call +441772499832. We'll respond within one month and guide you through the process. For complex requests involving extensive records, we may need additional time but will keep you informed throughout.
Data Security and Protection
Financial recovery involves sharing sensitive information, so we've implemented multiple layers of security to protect your data. Our security measures go beyond basic requirements because we understand the sensitive nature of financial difficulties and the trust you place in us.
- End-to-end encryption for all data transmission and storage of sensitive financial information
- Regular security audits and penetration testing by independent cybersecurity professionals
- Staff training on data protection protocols, with specific focus on financial confidentiality
- Secure, UK-based data centers with physical access controls and environmental monitoring
- Regular backups stored in geographically separate locations to ensure data resilience
- Multi-factor authentication required for all staff accessing client information
In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide clear guidance on any steps you need to take to protect yourself.
Sharing Information with Third Parties
We operate on a strict need-to-know basis when it comes to sharing your information. Most of our work is done internally, but occasionally we may need to share limited information with trusted partners who help us provide better service to you.
When We Share Information
- With your explicit written consent for specific purposes you've approved
- When legally required by UK courts, regulators, or law enforcement agencies
- With professional service providers (accountants, legal advisors) working on your case under strict confidentiality agreements
- To protect our rights or the rights of others in cases of suspected fraud or illegal activity
Trusted Service Providers
We work with a small number of carefully vetted partners who provide specialized services. These include secure document processing, credit analysis tools, and communication platforms. All partners sign comprehensive data protection agreements and are regularly audited for compliance.
International Data Transfers
While we primarily store and process data within the United Kingdom, some of our technology providers operate internationally. When data leaves the UK, we ensure it receives equivalent protection through adequacy decisions or appropriate safeguards.
Any international transfers are limited to what's necessary for service provision and are covered by Standard Contractual Clauses approved by UK authorities. We regularly review these arrangements to ensure continued compliance with UK data protection standards.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our financial recovery resources. We use both essential cookies (required for basic site functionality) and optional cookies (for analytics and personalization).
Cookie Categories
- Essential Cookies: Required for basic site operation, security, and remembering your cookie preferences
- Analytics Cookies: Help us understand which resources are most helpful and how we can improve user experience
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience
You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We respect your choices and will only use optional cookies with your consent.
Children's Privacy
Our financial recovery services are designed for adults dealing with personal or business financial challenges. We do not knowingly collect personal information from individuals under 18 years of age. If we discover we have inadvertently collected such information, we will delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@kirasolevia.com so we can take appropriate action.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes that affect how we handle your personal information, we'll notify you by email and prominently display the changes on our website.
Minor updates (like contact information changes or clarifications that don't affect your rights) will be posted with an updated "Last Modified" date. We encourage you to review this policy periodically, especially if your circumstances change or you're considering new services.
Questions About Your Privacy
If you have questions about this privacy policy, want to exercise your data protection rights, or need to discuss how we handle information related to your financial recovery, we're here to help.
Email: support@kirasolevia.com
Phone: +441772499832
Address: 73 Odsal Rd, Wibsey, Bradford BD6 1PN, United Kingdom
Our data protection team typically responds within 48 hours and will work with you to address any concerns or requests promptly and thoroughly.